Frequently asked questions

It is not necessary, but we do recommend that you register to be able to consult your data and bookings.

It depends of the kind of service

Yes, you can add several VIP lounges or other products such as Fast Track/Meet&Assist to the same booking.

Sí. Todos los servicios que ofrecemos son independientes del tipo de billete adquirido

No. The bookings must be make through of the website: www.nicelounge.com

It depends of the kind of service. Each service has a differents features. You can check in a our website.

You can recover the password in your private area in your section on your account

You must have a departure flight

The VIP lounges which we offers are only of departures. It's necessary has programmed a departure flight.

No. It's not possible to booking a zone of VIP lounge or all of VIP lounge for private use

In our website we show some indications for the passenger can get the VIP lounge to arrive in the airport, without problem

Yes. The VIP lounge which books always must be located in the same terminal like where departure your flight

You can send us a contact form telling us which VIP lounge you require

Yes. Each VIP lounge has a maximum stay. You can check this information in the detail of each VIP lounge, in our website

The lounge to be booked must be the one located in the same terminal as the departure flight. The destination of the next flight must also be taken into account, whether it is Schengen or non-Schengen.

The VIP lounges are located after security checks, in the boarding area

No. A refund may only be requested when the VIP lounge could not be accessed, in refundable reservations

It's obligatory shows boarding card, DNI/pasaport and booking voucher

The service of Fast Track can be use always and when will available in the selected airport

Yes. In the same booking can be select this service for a differents passengers

No. The Fast Track is separate from the lounge. If you wish to reserve a lounge, you can do so separately.

Si. Siempre y cuando sea una reserva reembolsable y modificable. Depende del tipo de sala

For booking a VIP lounge you must take into account the maximum stay and the schedule of the VIP lounge

As long as you are registered with your account, you can check invoices and bookings in my “Private Area” in the section My bookings and My Invoices

Once your reservation is made, you will receive a confirmation email along with the booking voucher attached. Prices depend on the specifics of each service.

Yes. As long as these reservations are refundable. This is indicated during the booking process.

If you select the bank transfer payment method, you must send proof of payment to info@nicelounge.com and once received, the reservation will be confirmed and you will receive the corresponding voucher.

Reach us out on info@nicelounge.com and we will guide you to get your Business Card

Yes, absolutely! Even if you’re not a company, you can use the Business Card to enjoy VIP services at airports in Spain.

An eSIM is a digital SIM that installs directly on your device, with no physical card required. It lets you purchase data for your trips and activate it in seconds by scanning a QR code.

Choose the eSIM plan that best fits your destination and complete the purchase on the website. Once your payment is confirmed, you will receive a QR code by email along with the installation instructions.

In your phone settings, go to the mobile data section and choose the option to add an eSIM. Then scan the QR code we sent you and follow the on-screen steps. Activation takes just a few seconds.

Most recent smartphones support eSIM (iPhone XS or later, Google Pixel 3 or later and high-end Samsung models, among others). We recommend checking in your device settings that it supports eSIM and that it is unlocked before purchasing.

Coverage, included data and validity depend on the plan you choose. Before paying, you can see in detail the country or coverage area, the available data and the number of valid days for each plan.

The validity period starts when the eSIM is activated and connects to the data network, not at the time of purchase. This means you can buy it in advance and activate it right when you arrive at your destination.

Yes. Most compatible devices let you keep your physical SIM active for calls and messages while using the eSIM for data abroad. You keep your usual number with no data roaming charges.

If your device is not compatible or you have any issue with the installation, contact our support team and we will help you. Cancellations and refunds are only possible while the eSIM has not been activated.